Terms & Conditions

Last updated: 9 June 2026  ·  Applies to yourcarecrew.com and all Your CareCrew services.

1. About these terms

These Terms & Conditions (“Terms”) form a binding agreement between Your CareCrew (“we”, “us”, “the Agency”) and any family, individual or household (“you”, “the Client”) who requests, books or engages a care professional through us. Engagement-specific commercial terms are set out in our Customer Agreement Form, which is signed before a placement begins and forms part of these Terms.

2. Definitions

• CareCrew / Care Professional — a nanny, babysitter, newborn-care or Japa specialist, female/male caregiver, home nurse or elder-care attendant placed through the Agency.
• Client — the family or individual receiving the service.
• Placement — the arrangement under which a CareCrew provides services at the Client’s home.
• 24-hour Service — a live-in arrangement; Daily-basis Service — non-residential shifts (e.g. 4/6/8/10 hours).

3. Our role

• Your CareCrew is a placement and matching agency. We introduce verified care professionals to families and provide ongoing coordination and support.
• CareCrew are engaged through the Agency. To protect both parties, Clients must not directly hire, retain or make private payment arrangements with a CareCrew introduced by us, whether during or after a placement, without the Agency’s written consent. Likewise, if a CareCrew approaches you directly, you agree to inform us.
• We coordinate replacements, payments and issue resolution so you have a single, accountable point of contact.

4. Verification & what we check

Every CareCrew is ID-verified, reference-checked and admin-approved before joining our network. To be transparent about the scope of our checks:

• We verify government photo ID (Aadhaar, Voter ID, Passport or Driving Licence) and prior work references. On request, we share a copy of the placed CareCrew’s Aadhaar with the Client for their records.
• Unless expressly agreed in writing for a specific placement, we do not provide statutory police-verification certificates or medical fitness certificates. Clients who require these may arrange them and we will assist where possible.
• Verification reduces but cannot wholly eliminate risk. Clients remain responsible for ordinary household precautions (see “Safety & security”).

5. Bookings, fees & payment

• A placement is confirmed once the Client signs the Customer Agreement Form and pays any applicable service charge and/or refundable security deposit.
• Salary, service charges, the security-deposit amount and the billing cycle are stated on the Agreement Form. As a guide, invoices are typically raised within the first billing week of the CareCrew’s joining date and are payable within the period stated on the Agreement Form. Late or part payment may pause or suspend the service.
• Accepted payment modes: Cash, UPI / Google Pay / PhonePe, NEFT and IMPS. Please retain receipts.
• All fees are exclusive of any applicable taxes unless stated otherwise.

6. Replacement policy

• If a CareCrew is unsuitable or unable to continue, we will provide a replacement — ordinarily up to two (2) replacements per placement, subject to the Agreement Form.
• Indicative timelines: 5–7 working days for 24-hour placements and 2–3 working days for daily-basis placements. Instant same-day replacement cannot be guaranteed for daily-basis placements.
• For a daily-basis CareCrew absent for 3 or more consecutive days, a replacement is provided for the absent period. Replacements may be unavailable on public-holiday/festival days.

7. Leave, bonus & increments

• Live-in (24-hour) CareCrew are entitled to 2 paid leave days per month. Unused leave may carry forward. If the CareCrew works the full month without taking leave, the Client agrees to pay an agreed amount in lieu, as set out on the Agreement Form.
• Festival (Durga Puja) bonus: for placements continuing 6 months or more, Clients customarily provide a Puja bonus to the CareCrew, according to the Client’s discretion and local custom.
• Annual increment: for placements continuing 12 months, salary is reviewed with a customary increase (guideline ~10% of the previous salary), as confirmed on the Agreement Form.

8. Accommodation, meals & transport

• Live-in (24-hour): the Client provides suitable accommodation, four meals a day and daily necessities (soap, oil, shampoo, detergent, toothpaste).
• Daily-basis: the Client provides at least breakfast or lunch during the shift.
• Transport: for live-in placements, the Client provides reasonable transport to the placement (we typically send staff by Ola/Uber/Rapido within Kolkata). For out-station placements, the Client arranges and pays travel (train/flight) from our office to the destination. Clients who prefer not to cover local transport may collect the CareCrew from our office.

9. Cancellation & refunds

• During an agreed contract period, cancellation terms for 24-hour and daily-basis placements are as set out on the Agreement Form.
• Where a Client cancels without the agreed notice, the security deposit may be forfeited and the Client remains responsible for paying the CareCrew directly for any days already worked.
• Where the Agency cancels after the agreed number of replacements, reasonable notice is given and any remaining refundable balance is returned within a few working days.

10. Safety & security

• Keep cash, jewellery and valuables locked away. The Agency is not liable for items left unsecured.
• For live-in placements we recommend a simple bag check (with a short video) at check-in and check-out; please do not release a CareCrew from the home for personal reasons without informing us.
• Do not send a child outside the home (park, school, outings) with a CareCrew unless this has been expressly agreed; such activities are at the Client’s own risk.
• If an accident, injury or medical issue occurs during a placement, the Client agrees to take reasonable immediate responsibility and to inform the Agency promptly.

11. Conduct & mutual respect

We treat our Clients and CareCrew with courtesy and expect the same in return. Abuse, harassment, assault or threatening behaviour toward a CareCrew or our staff is unacceptable and may result in immediate termination of the placement and forfeiture of any deposit, without prejudice to legal remedies. Any misconduct by a CareCrew should be reported to us immediately so we can act.

12. Liability

To the maximum extent permitted by law, the Agency’s total liability arising from a placement is limited to the service charges paid for that placement. We are not liable for indirect or consequential loss, or for loss caused by the Client’s failure to follow the precautions in these Terms.

13. Privacy

We handle personal data — including the ID documents and photos that CareCrew upload — in line with our Privacy Policy. CareCrew ID documents are used solely for internal verification and are never displayed publicly.

14. Governing law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.

15. Changes & contact

We may update these Terms from time to time; the “Last updated” date above will change accordingly. Questions about these Terms can be sent to hello@yourcarecrew.com or via our contact page.